At Xelebrity Food, we take pride in delivering fresh, high-quality meals and exceptional service. Your satisfaction is important to us. Please read our Return and Refund Policy carefully.

1. Eligibility for Refunds

Due to the perishable nature of our food items, we do not accept returns once an order has been delivered.

However, you may be eligible for a refund or replacement if:

  • You received the wrong order

  • Your order arrived damaged, spoiled, or unsafe to consume

  • Items were missing from your order

  • There was a billing error

For us to process a claim, please report the issue within 2 hours of delivery/pickup.

2. How to Request a Refund

To request a refund or replacement, kindly provide:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

  • Your preferred resolution (refund or replacement)

Send all requests to: support@xelebrityfood.com

3. Refund Processing

Once your claim is reviewed and approved:

  • Refunds will be issued to your original method of payment within 3–7 business days.

  • Replacements will be prepared and delivered as soon as possible, depending on item availability.

4. Order Cancellation

You may cancel your order within 10 minutes of placing it.
After this window, orders may already be in preparation and cannot be reversed.

Refunds for eligible cancellations will be processed within 3–7 business days.

5. Non-Refundable Situations

Refunds will NOT be granted if:

  • The complaint is made after the 2-hour window

  • The product was consumed

  • Customer changed their mind after delivery

  • Incorrect address or failed delivery caused by the customer

6. Contact Us

For all refund, replacement, or order-related issues, reach us at:

📧 support@xelebrityfood.com
📞 Customer Support: +234 7044422300